Privacy Policy

Last updated:

Introduction

Trozelonthod ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how we gather, utilize, share, and protect your information when you access our website and utilize our language tutoring services. By using our services, you consent to the collection and use of information as described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Account credentials and profile information
• Payment information (processed securely through third-party payment processors)
• Communication preferences and correspondence
• Information about your language learning goals and progress

We also automatically collect certain information when you visit our website, including:

• Device information and browser type
• IP address and location data
• Usage data and website interaction patterns
• Cookies and similar tracking technologies (see our Cookies Policy)

How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our language tutoring services
• To process payments and manage your account
• To communicate with you about your account, services, and updates
• To personalize your learning experience and match you with appropriate tutors
• To analyze usage patterns and improve our website functionality
• To comply with legal obligations and protect our rights
• To send marketing communications (with your consent, where required)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business (subject to confidentiality agreements)
• With tutors assigned to your sessions, to facilitate the learning process
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or merger (with notice to users)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to object to or restrict processing of your data
• The right to data portability
• The right to withdraw consent where processing is based on consent

You can manage your communication preferences and opt out of marketing emails by using the unsubscribe link in our emails or by contacting us directly.

If you have concerns about how we handle your personal information, you have the right to file a complaint with the OPC (Office of the Privacy Commissioner of Canada), which is the local privacy authority responsible for overseeing privacy compliance in Canada.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more detailed information, please review our Cookies Policy.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to these locations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@trozelonthod.world or visit our contact page.